A Halton resident has received an unsolicited telephone call stating their potentially lifesaving Lifeline alarm service was going to be shut down for 24 hours or turned off for 24 hours.
This is a scam, there are no issues with the Lifeline Service. The Lifeline Service, run by Halton Borough Council for the benefit of residents, continues to operate as normal.
Halton Borough Council’s Executive Board Member for Trading Standards, Cllr Dave Cargill, said: “If you receive any calls offering to fix a problem that you didn’t know you had, or somebody claiming they are from your bank or an official organisation, don’t give the caller any details.
“Explain that on the advice of Trading Standards you need to check first that the call is genuine and then put the phone down.
“Wait for five minutes and then contact the company they claim to be from on the usual number you have for them, DO NOT USE any numbers that the caller has given you. ”
If you or somebody you know has been caught out by a scam please contact one of our specialist officers, Linda or Sue on 0151 511 8785 or 0151 511 8775, who are already working with people in Halton who have lost thousands of pounds to scams.
If you need advice on anything else please contact the Citizens Advice Consumer Helpline or 03454 04 05 06
The Lifeline / Telehealth Care Service encompasses aactual base unit attached to a person’s landline and associated devices linked to this base unit are used to detect / monitor a whole range of devices such as fall sensors , movement Sensors, property exit sensors and a raft of environmental sensors.
For further information about Lifeline contact 0151 907 8306.